Apple iPhone and iPod touch Info

NuevaSync now has support for several Apple products. You can use the new iPhone® 3G as well as the original iPhone® and iPod® touch with 2.0 firmware.

Visit our device setup instructions for information on configuring your Apple device.

Info

You can sync your contacts with Google (GMail) or Plaxo. You can sync your calendar items with Google Calendar.

Apple has chosen always to sync from a clean slate. That means that when you enable sync, your existing contacts and calendar items will be removed and replaced with the external copies. This is an Apple feature, not a NuevaSync one.

Even though we don't sync e-mail yet (we recommend IMAP in the meantime as we work on it), on the Apple products it is important that the e-mail address you enter when configuring the synchronization settings on your device matches the one you provided to signup for NuevaSync.

When you enter your e-mail address to sync, your device may warn you about a certificate being invalid. This is particularly likely if you use a GMail address. It isn't referring to our certificate or our service, so don't be concerned. It is part of Apple's auto-configuration feature as it tries to guess the appropriate server name based on your info. Our SSL certificate is valid and secure.

When syncing your calendar, particularly for the first time, it can take a few minutes before the entries show up in the device. This is more pronounced when you have multiple calendars. If you don't see anything right away, don't panic, you may just need to wait a little time.
Apple devices can color-code events from different calendars. We don't support it yet, but we are looking into it. Stay tuned.

Support

Check out our troubleshooting page for solutions to common problems.

If that doesn't get you syncing and you'd like help or support, don't hesitate to contact us at . We try to answer every support question quickly. Due to the immense response, sometimes it does take a little time, but rest assured we check on every message.