NuevaSync Smartphone Cloud Services
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Frequently Asked Questions

What email client apps work with NuevaSync push email?

The built-in email apps in Apple's iOS, Android, Nokia S60 Series/Symbian, MeeGo, Maemo, Windows Mobile, Windows Phone, PalmOS, WebOS and RIM Playbook 2 all work with NuevaSync.

What delay can I expect between a new message and notification on my phone?

It depends on network speed but typically only a few seconds.

How is NuevaSync's email service different to using IMAP on the mobile device?

Mobile device IMAP email apps get new messages from the server every few minutes so the inbox displayed on the device is always out of date. NuevaSync offers a "push" email service so any time you look at your email on the mobile device, it shows the latest messages. The new email beep is within seconds of the message arriving. For most users NuevaSync's service will give longer battery life.

How much does NuevaSync's service cost?

NuevaSync Personal Service Premium Subscription, which allows syncing email as well as calendar, contacts and tasks from supported data sources is priced at $30 per year ($2.50/month). More information on subscription levels can be found here.

Why does NuevaSync need my email password?

Our service needs to be able to access your mailbox in order to deliver email to your phone.

Does NuevaSync support POP3?

No, unfortunately POP3 doesn't provide the facilities we need for push email sync. You need an IMAP-accessible mailbox to use NeuvaSync.

Can I try the service for free?

Yes, a new account is valid for up to 10 days to use the service for free. A paid subscription is required to continue service beyond the ten day trial period.

Do you keep my credit card details so you can charge a subscription or renewal unless I cancel?

No, we don't do that. We only process a payment that was explicitly initiated by you on our web site and we do not store credit card information at all.

How do I set up my mobile device or phone?

Check this page for setup instructions for all supported device types.

Is your question not answered here? Let us know!